FAQ's

Q: Can I view duckfat products prior to purchase? 

A: We are an internet business and as such, we do not have a traditional bricks and mortar store for you to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do. We do however, have a warehouse in South Geelong where you are welcome to view most products in person prior to purchase. Viewings are by appointment only though so please contact us first to arrange a suitable day and time > sales@duckfat.com.au

For our clients that are unable to visit our showroom, duckfat offers an unconditional 30 day return policy for unwanted items so there is no risk (freight/postage charges not refundable).

Q: Can I pick up duckfat products?

A: Yes, pickups and inspections are available at our South Geelong warehouse, by appointment only. Please contact us to arrange pick up prior to proceeding through the checkout > sales@duckfat.com.au


Q:
How much does shipping cost?

A: The checkout page has a provision to enter your postcode. It will then calculate the shipping price for your order based on your location and the items in your shopping basket. duckfat  delivers Australia wide using Australia Post. Most of our items are dispatched via Express Post and/or are completely trackable via the Australia Post tracking tool. Should you wish to insure your goods, please advise us prior to purchase and we will invoice you with freight insurance included. We are not responsible for items lost or damaged during transit should they be uninsured, though we will work with Australia Post to resolve any issues that may arise.

Q: When will my order be dispatched?

A: All efforts are made to dispatch in stock items within 2 business working days from date of purchase. We ship Monday, Wednesday and Friday. Orders placed and fully paid by 8am on those shipping days will be sent out on that same day. Not including public holidays.

Q: How long will it take to receive my duckfat goodies?

A: All in stock items will be dispatched from our warehouse within 2 business days from receipt of payment. 

Typical delivery times after dispatch are: 

   * Melbourne -  1-2 business days 
   * Sydney, Canberra, Adelaide - 2-3 business days
   * Brisbane, Tasmania – 3-4 business days
   * Darwin, Perth - 4-5 business days

All areas outside these metro locations please allow up to 8-10 business days. 

We use Australia Post delivery service which allows your parcel to be tracked. We suggest your shipping address to be where somebody is available during the day to receive the goods. If there is nobody to receive the delivery then a "missed delivery" card will be left and you will then need to visit your local Post Office to collect the goods.

Q: How do I track my order?

A: Once we dispatch your order, you will receive an email from us with your tracking number. This way you will know where your parcel is throughout the delivery process. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.

Visit the online tracking tool here: http://auspost.com.au/track/

Q: What payment methods do duckfat accept?

A: We accept payment via Visa, Mastercard, PayPal or direct deposit.


Q: How do I make a purchase and pay via direct deposit?

A: Please email your order to sales@duckfat.com.au 

Please include the following information:


    * Contact Name
    * Delivery Address
    * Phone Number
    * Order Details

We will reply with a custom invoice and instructions on how to make payment within 24hrs.


Q: Can I get a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email us at sales@duckfat.com.au with your request.


Q: What do I do if I have a problem with my order?

If you experience a problem, big or small we want to hear about it. Just drop us a line at sales@duckfat.com.au and we’ll get back to you ASAP. Alternatively you can also call us on 0452 263825



Q: What is the duckfat 'Returns Policy'?

A: If there are any issues with the delivery received e.g if a product arrives damaged then please notify us within 14 days of delivery. If the item arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then we offer a no questions asked, unconditional return policy on all items purchased from our website. Please contact us first and then return the item in its working, unmarked condition with original packaging within 30 days for a full refund of goods only (delivery charge not refunded). Your cost of returning any product to us is not refundable.

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